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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jeff bella

April 24, 2024

5  out of  5 rating by jeff bella
"Was assisted by Isabella for my business policy- quick and easy resolution. Very professional. Thanks"
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Margaret Bagley

December 15, 2022

5  out of  5 rating by Margaret Bagley
"Been with Lazzo Martin-State Farm for many years. I have always been satisfied."
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Leonardo Maceyras

August 27, 2022

1  out of  5 rating by Leonardo Maceyras
"After being 25 years with this agency and having to put up with a long closure of hours during lunch they have left me out to dry because of an accident I had then I was acquitted of the fault and their staff told me not to bother trying to renew or fight the fault. Any other State Farm Agency will be better than this one just read the other reviews every every complaint is about their staff. Mr Martin is only interested in policies that have multiple vehicles and high premiums he's looking for the big fish has no time for anybody else."
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Donna Hollander

July 6, 2022

1  out of  5 rating by Donna Hollander
"I don't know how many times I have to tell this company to stop sending this person's mail to my home he has never paid bills here rent or own this property!!!!To save this individual monies on their premiums.That is FRAUD !!!! He lives in west palm(wealthy neighborhood) not KISSIMMEE!!!!!!! Please stop!!!!!"
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Victor Mogollon

January 15, 2022

5  out of  5 rating by Victor Mogollon
"Best Insurance agent in Palm Beach County."
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Bobby Gonz

August 5, 2021

5  out of  5 rating by Bobby Gonz
"Fantastic agency. Lazzo has been there for me for over 25 years. Always available when I have a question. Always willing to make recommendations and outweigh the benefits versus the risks of certain coverages and or policies. I’m going on my third home and he has always been able to be extremely competitive with the rate and my dealings with citizens have been very transparent. Not to mention, his staff is always pleasant, friendly and Willing to go the extra mile. Last and certainly not least, Sujei is a tremendous asset. She Has always made herself available in the past, takes her time in explaining every question and is extremely responsive to document requests and providing updates on my policies. Honestly, thank you."
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Scott B

July 7, 2021

4  out of  5 rating by Scott B
"This office was always nice and helpful."
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Cony Gallardo

July 2, 2021

5  out of  5 rating by Cony Gallardo
"Yima es la persona super especial me dio toda la información bien clara y el mejor plan en el seguro..gracias"
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Shane Jarmin

June 11, 2021

1  out of  5 rating by Shane Jarmin
"Love state farm, but not this agency. Last year our property insurance somehow didn't renew in our monthly escrow payment and it left the bank (wells fargo) and Lazzo's office in a finger pointing contest. I sent an email asking for Lazzo to call me regarding the manner and I was passed off to another person in the office. I've been a customer of Lazzo's for 5+ years and he has never once called me. I called three days ago to get an insurance quote on a new property purchase. I was told someone would call me later that day and I never received a call back. If I was looking for that kind of service I'd go with a Geico or Progressive. The whole point of a having a personal insurance agent is for the one-on-one service, attention, and for them to PICK UP THE PHONE when I'm having an insurance issue. I'm not asking for him to check in daily, weekly, monthly, but one time a year or to call me back when I'm in a battle with my bank over property insurance would be courteous gesture."
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James Sylvester

April 11, 2021

5  out of  5 rating by James Sylvester
"Great service"
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Carlos Lorenzo

December 24, 2020

1  out of  5 rating by Carlos Lorenzo
"12/24/2020. circa 12 noon. I decided to go in person today to the new building of the StateFarm agency on Dixie Hwy to bring my account to a current status. While talking to the receptionist; as she took down my information to assign me a person to talk to, an individual walked in with a tray of TAMALES in their hands. The receptionist stood up and opted to drop our conversation to take care of the other individuals needs. (it was change for a $20 bill which took over 10+ minutes) What I had witness left me dumbfounded, amazed! After the food vendor had left I definitely voiced my opinion to the employed. The lack of PROFESSIONALICIM by the Face of the company that represents me left me with a bitter taste. I felt as though I was unimportant to them, that the Thousands of dollars that I have pay them since coming on board would at least have me feeling like family but instead was left disappointed. I believe that if the staff is permitted to behaves like this than these actions can only make me question the competence, expertise and dedication that management has supposedly in out best interest. In general, I am a 40 year old guy who has had StateFarms since I was in my early 20's, maybe even teens and today I was reminded that I am just a number/dollar sign to this company. I'll be looking for another car insurance agency pretty soon."
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lex Show

September 14, 2020

5  out of  5 rating by lex Show
"The prices are very affordable and I got helped when I made a mistake, I recommend this place to everyone."
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August 28, 2020

5  out of  5 rating by EMM
"Jose was able to help me so much! I had so many, too, many questions and he answered them without a problem. Thank you again!"
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Obed Acosta

June 22, 2020

5  out of  5 rating by Obed Acosta
"Buena atención y el Servicio satisfactorio"
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John Hixenbaugh

June 10, 2020

1  out of  5 rating by John Hixenbaugh
"I asked for a quote two months ago for homeowners' insurance. The agent told me to send her some documents, which I promptly did, but she never responded. I followed up today and the agent told me she could not use what I sent, that I needed an updated four-point and wind mit report (mine was 14 months old). So, it took her two months to tell me that she couldn't help me and that I needed to spend money to update reports, . . . and I should do this to get a quote from a company that can't even follow through on an insurance matter? Insurance companies will often tell you they need an updated report, but it's not required by many carriers. I know this from personal experience. So, rather than use this agent, I chose to shop around for a high quality professional agent who gladly accepted my 14 month old reports and provided me with comparable insurance for a reasonable cost."
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Robert Warner

January 13, 2020

5  out of  5 rating by Robert Warner
"They were not my actual agent, but they were much closer and were willing to help me with anything I needed. I appreciate their professionalism and willingness to be of service."
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Ana Tomas

October 19, 2019

5  out of  5 rating by Ana Tomas
"Muy profesionales,Gracias."
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October 10, 2019

5  out of  5 rating by NENA ECHEVERRI
"I have being with this company for over 5 years and I love it. The staff is like family, they are great, very helpful and professional ."
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Amador Padron

July 3, 2019

5  out of  5 rating by Amador Padron
"First Class"
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Jennifer Perez

May 8, 2019

1  out of  5 rating by Jennifer Perez
"Super disappointed with this agency . My parents and I have been customers at this office for over 15 years . State Farm decided to non-renew our policy , I totally agree with their rules and the reason why there no longer renewing us . But it was super disappointing that I contacted Lazzos office and spoke with one of the employees (dont want to mention names) and disclosed incorrect information to me regarding one of my vehicles stating that my vehicle wasn't going to renew , I went crazy looking for new insurance and then couple days later of me obtaining my new insurance I recieved a bill in the mail from State Farm for the one car that supposedly was NOT going to renew & guess what my vehicle was still going to be insured until November . I'm now paying more insurance just because of false information of one of the employees this is super disappointing. I kept emailing the employee to please send me a letter stating that the vehicle was NOT going to renew and his answer was that he couldn't email it or print out . Until today I found out the whole truth by one of the employees at the office that disclosed to me the truth of what happened , the one employee that lied to me never got on the phone when I requested to speak to him or never emailed me back . Super super disappointing."
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Juan Muino Lopez

April 20, 2019

5  out of  5 rating by Juan Muino Lopez
"buen trato"
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William Arias

December 8, 2018

5  out of  5 rating by William Arias
"Un personal excelente una limpieza cinco *su empleado bien calificado y saben hacer su trabajo su Manager una belleza de persona bien calificado en su desempeño de trabajo excelente trato y excelentes precios por su seguro gracias"
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Carlos g lopez

September 24, 2018

1  out of  5 rating by Carlos g lopez
"Worst staff ever"
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Alice Augustin

September 20, 2018

5  out of  5 rating by Alice Augustin
"Went over there so nervous didnt know what to expect because within a month, my insurance will be cancelled. The insurance agent was so kind got everything fixed within five minutes done"
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Joanna /Truckers Post LLC - Get Approved Today

August 9, 2017

4  out of  5 rating by Joanna /Truckers Post LLC - Get Approved Today
"The insurance rep Lizvette was nice and professional. The only negative thing I will say is that they need better customer service. It's difficult to get someone on the phone (most of the time) no one answers. I'm assuming is because they're assisting other clients however, they should consider hiring more people to cover the phone lines."